Delivery & Return

Delivery

At Boston Dom, we take pride in the craftsmanship of our furniture and strive to deliver your purchase as quickly and efficiently as possible.

  • All products are securely packaged for safe transit and handled by professional third-party carriers.
  • We collaborate with multiple specialist delivery partners. This may result in your order arriving in multiple shipments.
  • Delivery speed depends on product type, stock availability, and your proximity to metropolitan areas. Estimated delivery lead times are available on each product page.
  • Deliveries are made Monday to Friday between 8:00 AM – 4:00 PM.

Important: It is your responsibility to ensure your items will fit through doors, staircases, and elevators in their packaging. Failed deliveries due to inaccessibility will result in additional delivery fees.

Freight Forwarders: We may ship to freight forwarders upon request. However, once the shipment is handed over, Boston Dom is no longer responsible for any issues that may arise during or after the forwarding process.

Delivery & Storage Terms

A. Delivery Access

  • Standard delivery is limited to ground-floor access.

  • Deliveries requiring access to upper floors, restricted areas, or specialized equipment (e.g., forklift or lift service) are not included in the base service and may incur additional charges.

  • The client must ensure external and internal access, including adequate space for safe and unobstructed delivery.

  • Inaccessibility that prevents delivery will result in the client covering all return transportation and storage fees.

B. Storage

  • We offer 1 month of free storage.

  • After this period, the client must pay the remaining balance in full.

Monthly storage fees will then apply until delivery or collection is completed.

Faulty or Damaged Goods Policy

A. Consumer Purchases

If your product arrives faulty or develops a fault:

  • Repair: We will attempt to repair it free of charge within a reasonable timeframe.

  • Replacement: If repair is not feasible or is disproportionate, we will offer a replacement.

  • Refund: If neither repair nor replacement is possible, we will issue a full refund via bank transfer or store credit.

  • We will cover all reasonable return shipping costs for defective goods.

B. Business Customers (Non-Consumers)

  • We reserve the right to repair or refurbish the goods first.

  • If repair is not possible, we will offer a replacement.

Refunds will only be issued if neither repair nor replacement is viable.

Returns & Fault Reporting

To initiate a return or report a fault:

Email: [your email here]
Subject line: Return Request – [Order or Receipt No.]
Include the following in your message:

  • A description of the issue
  • Photo or video evidence of the fault/damage
  • Proof of purchase (receipt or order confirmation)

We will:

  • Acknowledge your request within 3 working days
  • Assess the issue
  • Advise you on the next steps based on Faulty or Damaged Goods policy.